Refund Policy

1. Overview

At CareersNova, we strive to ensure a transparent and fair experience for all learners, institutes, and job supporters. This Refund Policy outlines the terms governing refunds for package purchases, view credits, and account balances.

2. Package Purchases & Subscriptions

• Digital Contact Unlocks: Package purchases that grant instant access to view contact details are non-refundable once view credits have been partially or fully consumed.
• Unused Packages: Refund requests for unused packages submitted within 7 days of purchase may be evaluated on a case-by-case basis.

3. Wallet Balances

Wallet balances credited via promotions, admin adjustments, or trial offers are non-transferable and non-refundable. For legitimate payment discrepancies or duplicate charges, refunds will be credited back to the original source account.

4. Processing Time & Method

Approved refunds are processed within 5–7 business days and credited to the original payment method used during transaction.